Returns & Exchanges

At Foxtail Coffee, we want you to love every brew; if you are not satisfied with your purchase, we offer returns on non-perishable merchandise and equipment within 30 days of delivery. Please note that due to food safety regulations, we cannot accept returns on roasted coffee beans or opened food items.

Return Process

• 1.
  Check Eligibility

  Ensure your item is a non-perishable product, such as brewing gear or apparel, and is in its original, unused packaging.

• 2.
  Contact Support

  Email our roasting team at support@foxtailcoffee.com with your order number and a brief explanation for the return.

• 3.
  Pack and Ship

  Securely package your items and use the prepaid shipping label provided by our team to send the package back to our warehouse.

• 4.
  Receive Refund

  Once our quality control team inspects the item, a refund will be issued to your original payment method within 5-7 business days.